Refund and Returns Policy

Last Updated: 17 August 2026

Thank you for shopping with GirlsFitzz.

We want you to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, replacement, or refund under the terms described below.

This Return & Refund Policy applies to purchases made through:

Home

By placing an order on our website, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

We accept eligible returns within 7 days of delivery of your order.

To be eligible for a return, the following conditions must generally be met:

The return request must be submitted within 7 days of delivery.
The product must be unused and in its original condition.
The product must not have been washed, worn, altered, damaged or misused.
The original product packaging, tags, labels and accessories should be retained wherever applicable.
The product should be returned with the original invoice/order information where available.
The product must be in a condition suitable for resale.
Products damaged due to customer misuse or improper handling may not be eligible for return.

Returns that do not meet these conditions may be rejected.

2. Products Eligible for Return

Eligible fashion and lifestyle products may generally be returned if they meet the return conditions above.

Examples may include:

Clothing
Bags
Footwear
Fashion accessories
Other eligible lifestyle products

Eligibility may vary depending on the nature of the product.

Please check the individual product description for any product-specific return restrictions before placing your order.

3. Products That May Not Be Returned

For hygiene, safety or product-quality reasons, certain products may not be eligible for return.

These may include:

Cosmetics
Skincare products
Hair-care products
Personal-care or hygiene products
Products that have been opened, used or unsealed
Products marked as Non-Returnable
Products sold as final sale or clearance where specifically stated
Customized or personalized products, where applicable
Products damaged after delivery due to misuse or improper handling

If a non-returnable product arrives damaged, defective or incorrect, please contact us as soon as possible with photographs and order details so that we can review the issue.

4. Damaged, Defective or Incorrect Products

If you receive:

A damaged product;
A defective product;
The wrong product;
The wrong size, color or variant; or
A product that is materially different from the product ordered,

please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

Your order number;
Your name and contact details;
A description of the problem;
Clear photographs of the product;
Photographs of the packaging and shipping label, where applicable; and
A video of the package opening, if available.

We may review the information provided and, where appropriate, offer a replacement, return, refund or other suitable resolution.

5. How to Request a Return

To request a return, please contact our customer support team within the applicable return period.

Please include:

Subject: Return Request – Order #[Your Order Number]

Your request should contain:

Full name
Order number
Product name
Reason for return
Date of delivery
Photographs of the product, if applicable

Once we receive your request, we will review it and let you know whether the return is approved.

Do not send a product back before receiving return instructions from GirlsFitzz.

6. Return Approval

Once your return request is reviewed, we may:

Approve the return;
Request additional information or photographs;
Offer a replacement or exchange where available; or
Decline the return if the product does not meet the eligibility requirements.

If your return is approved, we will provide instructions regarding the return shipment.

7. Return Shipping

Return shipping arrangements may depend on the reason for the return.

If the product is damaged, defective or incorrect

Where the issue is confirmed to be attributable to GirlsFitzz or the delivery process, we may arrange or reimburse reasonable return shipping costs, subject to our verification.

If you change your mind

If the return is requested because you no longer want the product, ordered the wrong product, or otherwise changed your mind, return shipping charges may be deducted from your refund or may be payable by you.

The applicable return shipping arrangement will be communicated when your return is approved.

8. Exchanges

Where available, eligible products may be exchanged for another size, color or variant.

Exchanges are subject to:

Product availability;
Return eligibility requirements;
The product being unused and in original condition; and
Any applicable price difference.

If the requested replacement product is unavailable, we may offer a refund or another available resolution.

9. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If the refund is approved, the eligible refund amount will be processed through the applicable payment method or another appropriate method.

The refund may include the eligible product price but may exclude:

Shipping charges, where applicable;
Return shipping charges, where applicable;
Any non-refundable service charges; or
Other amounts that are legally permitted to be deducted.

For products returned because they were damaged, defective or incorrectly supplied, we will review the circumstances before determining the appropriate refund.

10. Refund Processing Time

After the returned product has been received and successfully inspected, approved refunds will generally be initiated within 5–7 business days.

The time required for the refund to appear in your bank account, card, UPI account or other payment method may depend on the payment provider or financial institution.

GirlsFitzz is not responsible for delays caused by banks, payment gateways or other financial institutions after the refund has been initiated.

11. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, we may request appropriate bank account, UPI or other payment details to process the refund.

The information provided must belong to the customer or authorized recipient.

We will not request confidential information such as your UPI PIN, card PIN, banking password or OTP for processing a refund.

12. Order Cancellation

You may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already been shipped, you may need to receive the order and request a return in accordance with this Return & Refund Policy.

We reserve the right to cancel an order in circumstances such as:

Product unavailability;
Pricing or listing errors;
Suspected fraudulent activity;
Incorrect or incomplete customer information;
Delivery restrictions; or
Other circumstances that prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, we will initiate an applicable refund.

13. Sale and Discounted Products

Sale, promotional or discounted products may be subject to specific return conditions.

If a product is marked as Final Sale, Non-Returnable, or otherwise identified as not eligible for return on its product page, it may not be eligible for a return or refund except where required by applicable law.

Promotional offers and discounts may also have additional terms.

14. Product Condition on Return

Returned products must be received in acceptable condition.

We may refuse a return if the product:

Has been used or worn;
Has been washed;
Has stains, odors or other signs of use;
Has been damaged after delivery;
Has missing tags or accessories;
Has missing original packaging where such packaging is required;
Has been altered or repaired by the customer; or
Cannot reasonably be resold due to customer-caused damage.

15. Refund for Partial Returns

If you return only part of an order, the refund will generally apply only to the eligible returned product(s), after any applicable deductions.

If a promotional discount was applied to the original order, the refund amount may be adjusted to reflect the discount and the products retained.

16. Failed or Undelivered Orders

If an order is returned to us because the customer:

Provided an incorrect address;
Provided an incorrect or unreachable phone number;
Was unavailable for repeated delivery attempts; or
Refused delivery,

we may contact you regarding re-shipment or refund options.

Additional shipping charges may apply for re-shipment.

If a refund is provided, applicable shipping or return-to-origin costs may be deducted where permitted.

17. Lost or Damaged Returns

Customers should use the return method or courier instructions provided by GirlsFitzz.

If you are required to ship a return yourself, please retain the shipping receipt and tracking information until the return has been confirmed.

We may not be responsible for a return package that is lost or damaged while being shipped by a customer-selected courier without prior authorization.

18. Fraudulent or Abusive Returns

GirlsFitzz reserves the right to investigate and restrict returns where we reasonably suspect:

Fraudulent activity;
Repeated misuse of the return policy;
Product substitution;
Returning a different product from the one purchased;
Intentional product damage;
False damage or defect claims; or
Other abuse of the return or refund process.

We may refuse future orders or returns where permitted by applicable law.

19. Contact Us

If you have questions about a return, exchange or refund, please contact us.

Website:
https://girlsfitzz.nishaprint.com/

Business Name: GirlsFitzz

Email: girlsfitzz8@gmail.com

Phone: 8595538383

Business Address: 256/4 Marla model town sec 11 Gurgaon Haryana ,122001

When contacting us about an order, please include your order number so that we can assist you more quickly.

20. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable laws.

Any changes will be posted on this page with an updated “Last Updated” date.

We recommend reviewing this page periodically.

21. Final Terms

This Return & Refund Policy should be read together with our other website policies, including our Privacy Policy, Terms & Conditions, and Shipping Policy.

Nothing in this policy is intended to restrict any mandatory rights or remedies available to customers under applicable consumer protection laws.

GirlsFitzz
Website: https://girlsfitzz.nishaprint.com/

Last Updated: 17 August 2026